Shipping policy

Shipping policy

Last updated: November 12, 2026

Order processing

Orders are dispatched within 1–2 business days of payment. Orders placed on weekends or public holidays are processed the next business day. You'll receive a confirmation email when you order and a second email with a tracking link when your order ships.

Delivery times

Delivery takes 14–21 business days after dispatch. Our products ship directly from our fulfilment partners overseas, which is why delivery takes longer than a local retailer. Times are estimates and can be affected by customs, carrier delays, weather and peak seasons.

Shipping costs

Shipping is calculated at checkout based on your address. Any shipping charge is shown at checkout before you pay.

Tracking

Every order ships with tracking. Tracking can take 3–5 business days to show movement after dispatch. If yours hasn't updated after that, contact us and we'll look into it.

Customs, duties and taxes

Depending on your country, your order may be subject to import duties or taxes charged by your local customs office. These are set by your government, are not included in our prices, and are the responsibility of the recipient.

Address errors

Please check your address at checkout. If you spot a mistake, email us straight away. We can change the address until the order has been dispatched. We can't be responsible for orders delivered to an incorrect address supplied at checkout.

Lost or delayed orders

If your order hasn't arrived within 30 business days of dispatch, contact us at ryandoremusecommerce@gmail.com. We'll trace it with the carrier and, if it's confirmed lost, send a replacement or refund you in full.

Damaged on arrival

If your order arrives damaged, send us a photo within 7 days of delivery and we'll replace it or refund you. See the refund policy.