Return Policy

Return & Refund Policy

30-day returns: If you're not happy, you can request a return within 30 days of delivery.

Condition: Items must be unused and in their original packaging. For hygiene reasons, we can't accept returns of items that have been used with a pet.

How to start a return: Email ryandoremusecommerce@gmail.com with your order number and, if the item is damaged, a photo. We'll reply with instructions. Please don't send items back before we confirm.

Damaged, defective or wrong items: If your order arrives damaged, defective or incorrect, contact us within 14 days of delivery. We'll send a replacement or refund you, and you won't pay return shipping.

Return shipping: For change-of-mind returns, the customer pays return shipping.

Refunds: Once we receive and inspect your return, we'll refund your original payment method. Banks usually take 5–10 business days to show it. Shipping fees are non-refundable unless the error was ours.

Cancellations: We can cancel an order before it ships. Contact us as soon as possible.